You Said It Was Important - Here Are Your Sales Systems On
FROM BULLETPROOF SELLING:
Chapter 8: Fueling Your Bulletproof Pipeline (So you never have to cold call again)
WHEN MILITARY TEAMS look back on the time they spend conducting missions, it easily factors to 80% or more of their time engaged in research, prep, and planning, with 20% or less engaged in executing the mission. Why do they spend so much time preparing, planning, and conducting dry runs?
They’ve learned an important lesson: “The more we prepare, the less we bleed.”
While that would be a macabre analogy to apply with a sales team, salespeople will understand that, “The more we prepare for making the sale, the less sales we’ll lose.” That comes from the training and systems we give to our salespeople and the quality of the prospects they pursue.
Prioritizing Prospects System
Trigger: When it’s time to load existing prospects into your Bulletproof pipeline and whenever sourcing new prospects for outreach.
Bulletproof Impact: Ensuring only the highest-quality leads appear in your salespeople’s pipelines drastically improves closing ratios as priority is given to accounts with a history or high likelihood of purchasing your product or service.
After tracking the results of more than 8,000 sales calls in my own company, we’ve discovered that we can largely determine the future success of a sale by the research we conduct on our prospects before making the first contact.
To clarify: It’s possible to know how likely a prospect is to buy what we’re selling before we ever have a conversation with them and, by using the systems described in this book, unseat an incumbent provider.
The first thing we must do is to get clear on who our product or service isn’t a right fit for. That way we can eliminate a fair swath of the billions of people on the planet and further cull through those who remain to define our ideal sets of clients. Whenever we look at the prospect list of our clients’ salespeople, it’s not hard to see that many of those prospects will never buy from them. How do we know if a prospect is viable and worth the omni-channel pursuit that converts prospects?
Across thousands of prospects and hundreds of industries, the first filter we’ve found that will determine someone’s likelihood of becoming a customer is: Have they bought our product or service, or something like it, in the past?
If a prospect has a history of purchasing what your salespeople offer, there’s an astronomically higher probability they’ll purchase something like it again, should the need arise. This especially applies to high-cost, intangible services like coaching, consulting, and training. Trying to convince someone who’s never purchased what you offer isn’t impossible, but it’s a much harder hill to climb.
What if you’re going to market with an innovative solution that no one’s purchased yet, because it simply hasn’t been available? Ask: Who’s purchased something like this? Knowing that ahead of time will allow your salespeople to more easily build a bridge between your product and something prospects are familiar with.
Once you have an industry or group of prospects who meet the criteria of having purchased something like what you’re offering in the past, the next determinant in a high-quality prospect list is the prospect’s annual revenue, especially if it will limit their ability to purchase your product or service. That can often be determined by the size of the company and/or where it is located.
Next, consider the prospect’s geography if you’re limited to selling in certain regions, states, nations, hemispheres, etc. Or perhaps you only sell to people in a certain set of industries. That means when standing up Bulletproof systems, all other industries can be left out of your pipelines.
Once there is a list of high-quality potentials that meet the minimum criteria above, the next step is prioritizing them for outreach. Avoid dumping everyone into a pipeline’s campaign systems at once. While everyone on the initial list could purchase what you’re selling if budget and need coincided at the moment you get in touch with them, there will be a tier of high-value prospects who:
· Have a history of purchasing what you’re selling
· Are likely connected formally or informally to someone who has purchased from you in the past
· Have a regular/recurring need for what you sell
· Know they need your product or service, although they may not know your company has the ability to provide it
· Have identifiable decision makers or people with fiduciary power, usually identified by job title
· Are in the regions, states, nations, or hemispheres you can sell or deliver to
· Have contact information for outreach that you can obtain
This initial list allows salespeople to qualify who they should be reaching out to first. Prospects that have all these attributes are what we consider ‘qualified’ prospects, although some research is always required to fill in a solid contact profile. If a prospect has most of the above attributes but is missing one, they fall to the next tier in priority. If two pieces of data are missing, they fall to the third tier, etc. This will allow sales leaders sourcing leads for their salespeople to accomplish a few important things:
1. Equitably parse leads to your salespeople if you, a lead-generating service, or your marketing team are providing leads.
2. Inspire your salespeople to put more effort into outreach as they know they are pursuing highly qualified leads.
3. Greatly increase closing ratios and pipeline conversion.
4. Coach salespeople through consistent sales systems as their leads will all be capable of buying, even if they aren’t willing to buy from you or your company right now.
Of course, providing or assisting salespeople in generating qualified leads is not meant to dissuade them from generating their own prospects. Rather, it is designed to give them model prospects to pursue and parameters to use when discovering their own high-quality leads.
Systemizing Success with Prioritizing Prospects
What information should you ensure is researched and input into your CRM for each prospect before salespeople make initial contact with a campaign system?
· Name and direct contact information of the executive director or CEO of the organization. The information of a company’s leader becomes helpful if your team needs to ‘unstick’ an account that’s become unresponsive.
· Name and direct contact information of the likely decision maker in the organization if they’re different from the CEO.
· Mailing address for direct mail and handwritten cards.
· Websites for the organization, staff contact info, and dates of any events that are tied to your product or service’s use.
· Past vendors or suppliers of our product or service to that organization so we can differentiate ourselves with our unique value and have a strong call premise.
“But what about things like budget, decision-making process, or buying windows?” you may be asking. “Don’t you want to know those things as well?”
Absolutely, but unless an organization is required to publish that information on a public-facing website, it’s almost impossible to find without speaking to a human within the prospect’s company. Critical data points such as budget, decision-making process, or buying windows form the backbone of the discovery questions we’ll build scripts around in an upcoming chapter.
After gathering initial information on prospects, we next need to define what pieces of information, if we had them, would drastically increase our salespeople’s ability to sell. Those questions will seed our future calling scripts and communication templates. It shouldn’t be a surprise that there’s a system for that, too.
Prospect Intelligence Profile System
Trigger: When sourcing new prospects and when developing discovery questions for scripts.
Bulletproof Impact: By defining what additional pieces of data would make your salespeople’s jobs easier, you can task salespeople or researchers to comb through any publicly available websites or databases to gather critical information before initial outreach. If that information isn’t publicly available, the remaining questions form the backbone of discovery questions salespeople can ask to build exceptional prospect profiles and aid in future conversion.
As you examine your top-tier prospects for what data might be missing from their accounts, ask what pieces of information, if you did have them, would make selling smoother?
Don’t limit yourself to what’s available online or on LinkedIn – really shoot for the stars.
Systemizing Success with Prospect Intelligence Profiles
There’s a reason games played on the home field put the home team at an advantage; home teams know the terrain, even if dealing with a new opponent. If you could access it, would any of the following help you or your salespeople?:
· Name of likely decision maker in the prospect company
· That decision maker’s contact information, including direct phone numbers, email address, LinkedIn profile URL, and any other social media channels they frequent
· Mailing address for sending direct mail
· Any challenges they or their employees or clients are facing right now that your product or service could be a solution for
· Companies or individuals they used in the past for the product or service you’re offering or a similar product/ service
· The budget they likely paid for your product or service from a past provider
· What their likely budget is for their next round of purchasing your product or service
· When/what time of year they are likely to be purchasing the product or service you offer
· If the product or service you offer is designed to be used at a specific time (for a meeting or event, for instance), when that meeting or event is supposed to occur
· How many people in and outside your prospect’s company your product or service could benefit
· How many sites or locations in their company could use your product or service
· The names of likely decision makers in those other divisions or areas where you may be able to sell additional products or services within the same company
· The names and contact information of any other decision makers in other companies the prospect may be connected with
The list could go on for dozens of additional items and will likely be unique to the product or service you offer, so take the time to map out the data that would make it easier to make contact with your prospects and sell your product or service. The secondary value in mapping out all of these things is that it will build powerful discovery questions to ask when making contact with prospects. Once these discovery questions are built into call scripts (a system we’ll dive into in-depth), your CRM can be formatted to have these critical data points show up as the first fields a salesperson sees in each prospect’s profile.
Now that you have ways to identify quality leads for yourself and your salespeople to pursue, as well as a list of critical data points to research or discover during outreach and outreach campaigns to get your salespeople in front of those prospects, it’s time to fire the ignition up on the high-performance sales vehicle you’ve built. In the next chapter, we’ll show you how to systemize success with every outreach attempt your salespeople make whether a sale is made or not.
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About Bulletproof Selling
We are a leader in systemizing sales processes and solutions for salespeople, teams and organizations. We systemize selling processes so salespeople can replace hope with certainty, close more deals and provide more value to their clients.